Sign in Sign in Sign in corporate. Browse Search. Ask a question. User profile for user: ricky. I don't suppose anyone has any thoughts as to what I might do next? More Less. Reply I have this question too 3 I have this question too Me too 3 Me too.
Helpful answers Drop Down menu. There are repair instructions here if you can be bothered. Not easy to find a replacement.. If I happen to be wrong.. View answer in context. Loading page content. Reply Helpful 1 Thread reply - more options Link to this Post. Thanks for your reply. I will try a few more things before marking as solved. Select your base station in AirPort Utility, then enter the base station password, if prompted.
Check for a firmware update After restarting your base station , select the base station in AirPort Utility to see details about it. If you have more than one base station, start with the one farthest from your primary base station. On Mac, the details pop-up shows an Update button when an update is available. Click the Update button to install the update. On iOS devices, the details screen shows a numbered badge next to Version when an update is available. Tap Version, then tap Download and Install.
Your base station automatically restarts after the update is installed. Repeat these steps for any other base stations you're using. Update your primary base station last. Offhand, I don't remember the details for this, but I'm sure that LaPastenague does, so wait for his instructions Since you have the TC connected directly to an Ethernet wall port, there is another router at the facility that may be blocking the update from the Internet.
That may explain the errors that you are encountering. If that is the case, you will have to take the TC somewhere else to run the update. So now what I have is the proper set up as described by me and you, with a cable from the wall to the TC, and one from the TC to the MacBook, with internet sharing turned off, and WiFi turned off on the MacBook.
The green light is on in front of the TC. However, I have an orange indication in the Network Settings next to my Ethernet, and it says it has a self-assigned IP address. So no internet signal this way. I don't know if this helps, but there is a story to how I got here. Recently my house hold network WiFi and wired appeared to have an outage.
We looked and there were no reported outages in our area. We had a couple of devices that could stay on WiFi for a period, but that was it.
I checked my modem, my router, and my port switch the only three components I have in my set up. So I unplugged and reset every one of my wired connections from the switch that branched out into the house to the various outlets, and found that port 7 on the switch, when plugged in, was killing the WiFi and the network.
I traced that wire back to the outlet the TC was plugged into. When the TC is plugged into the ethernet outlet in my wall, it throws the network off. I loose my 5G signal, some devices won't connect, etc. When I unplug the TC, the whole network goes back to normal. Then, the Time Capsule is not operating correctly. Updating the firmware will not be possible until the TC has a good Internet connection, and devices that connect to the TC can all get a good Internet connection.
This is your best option at this point, to find out if the TC is defective or not. If the TC is working correctly, the folks can update the firmware for you while the TC is at the store. If the TC works at the store, but does not work when you connect it back at home We may I brought the TC to the Apple Store, and they couldn't figure anything out.
They had all the same results I did. I was set up for a phone call with the network support group from Apple and talked to a tier 1 and tier 2 tech for over an hour and half of trouble shooting, to no avail.
I still have about days left on the warranty. The Apple Store genius told me that there were two local authorized apple repair stores that could do the data recovery here in town. So, that's where I am in this process. Oct 13, PM. Unfortunately, as I mentioned above Since the Time Capsule is in warranty, Apple will replace the device for you I declined this since I already had another copy of my backups on another hard drive.
Communities Get Support. Sign in Sign in Sign in corporate. Browse Search. Ask a question. User profile for user: Sirecks Sirecks. More Less. Reply I have this question too 15 I have this question too Me too 15 Me too. All replies Drop Down menu. Loading page content. User profile for user: Bob Timmons Bob Timmons. If it is a Mac, what operating system is installed on the Mac? To reset the Time Capsule back to factory default settings Power off the Time Capsule Wait a few minutes Hold in the reset button first, and keep holding it in for another seconds while you simultaneously plug the power back into the Time Capsule.
Release the reset button after the hold period and allow a full minute for the Time Capsule to restart again At that point, you will have to reconfigure the Time Capsule again to see if the settings will "stick". Reply Helpful Thread reply - more options Link to this Post. User profile for user: LaPastenague LaPastenague.
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