For solutions to this, see Unsupported operating system error when installing Office. The Install button available after signing in at office. To install Office on a mobile device see Set up Office apps and email on a mobile device. You're trying to install the desktop version of Office on an unsupported operating system such as Windows XP or Vista. Check the system requirements for Office to see what operating systems are supported. If Office is taking a long time to install you may be on a slow connection.
This occurs because newer versions of Office aren't supported on these versions of Windows. Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If you're not sure which operating system you have, see Which Windows operating system am I running? If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser.
If the Install button is grayed out, your Office subscription might have expired. See Renew Office for home. For other solutions, see Install button doesn't install Office. This error can occur if you haven't updated Office to the latest version or you have a standalone app which is already included in the newer Office suite of apps.
See Error: Stop, you should wait to install Office If you connect to an Exchange mailbox which reached End of Life on April 11, , you might want to stay on Office until you upgrade from Exchange See the following:. Error: Stop, you should wait to install Office Exchange end of support roadmap. Office is no longer available for installation with an Office subscription. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions.
Try these links if you get these errors. Not every error is listed here. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.
Another installation is in progress Stop the print spooler service while installing Office. We're also upgrading some older apps. Error code Error code , , or Error code and Error code or when installing a language pack. Error code , , , or Error code or Error code , , , , or Error code when installing Office with a Speedport router.
Error codes , , or Error code 0xCC Error 0x8a when you try to activate Office for Mac Error code 0x Error code 0xFC If you have an Office subscription you already have the latest version of Office or the most up-to-date channel your Office administrator has set. For more information see:.
How do I upgrade Office? How do I get the newest features in Office ? It's possible to switch between Office Home, Personal, or University, or to switch from an Office home plan to a business plan. For more information on how to do this, see :. Switch to a different Office for home subscription. Upgrade Office for home to a business subscription.
Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates. Microsoft has more than one kind of Office service and each service has its own sign-in page. Where you sign in from your web browser depends on which service you're using. See Sign in to Office or Office In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office subscription.
If you don't remember what Microsoft account you associated Office with, see I can't remember the Microsoft account I use with Office. See How to share your Office Home subscription with up to four people. If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription. For trial subscriptions, see Cancel your free trial of Office Home. If you have an Office plan, to keep it active, you have to sign in at least once every 30 days.
If your subscription hasn't expired, Office will reactivate the subscription the next time you log in. Activate Office. Unlicensed Product and activation errors in Office.
A subscription notice appears when I open an Office application. Error when installing Office for two different countries. See Help with your Office product key. You can activate Office on up to five computers. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation.
Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. See Deactivate an Office install. For download and installation issues on a Mac, see What to try if you can't install Office for Mac.
When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the Office for Mac app icon to the dock.
Uninstall Office for Mac. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac.
Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To check what the latest update is, see Update history for Office for Mac. The Office apps for Android, iOS iPhone or iPad , or Windows mobile devices are available to download from the app store for your device.
For details on how to download Office apps and set them up, select your device from below:. Set up Office apps and email on Android. We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share feedback, see How do I give feedback on Microsoft Office. Table of contents. Solutions to known issues. Fixes or workarounds for recent Office issues.
Recent installation, activation, updating issues If you are recently running into installation, activation, or updating issues, please refer to our Fixes or workarounds for recent Office installation or activation issues article. For Office apps specific issues, please click on the links below to find workarounds or fixes. Services Outlook. Just upgraded to Windows 10? Are you a Microsoft admin?
Ask the community Get help from experts in our forum: Office forum For general Windows 10 Help and troubleshooting, see Need help with Windows 10? As an Office for business admin, you have access to several tools that can help you investigate why users can't get email.
The following video gives a brief overview of the tools available to you. The service health page lists the status of Office services and indicates if there have been any recent service incidents. Use the following steps to check the service health. Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office apps available to you. From there, you can search for a specific app.
If there is an indication that ExchangeOnline service is degraded, email delivery might be delayed for your organization, and CompanyName service engineers are already working to restore service. Check the service health page for progress updates. In this case, you don't need to open a service request because CompanyName is already working to resolve the issue.
Sometimes an email message gets lost in transit, or it can take a lot longer than expected for delivery, and your users can wonder what happened. The message trace feature lets you follow messages as they pass through your Exchange Online service. Getting detailed information about a specific message lets you efficiently answer your user's questions, troubleshoot mail flow issues, validate policy changes, and can prevent you from needing to contact technical support for assistance.
If you're an Office Midsize Business, Office Business, or Office Enterprise admin, you access and run the message trace tool through the Exchange admin center. To get there, do the following:. Under Email troubleshooting , click Troubleshoot message delivery. By default, message trace is set to search for all messages sent or received by your organization in the past 48 hours.
You can choose Search at the bottom of the page to generate this report. This document explains how to correct Microsoft Office if it is not working or crashes frequently. These solutions apply to Office , and CAUSE A necessary Office file may have been deleted, or a file used by the Office application was corrupted during a program crash or your computer's hardware may be at fault.
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