Defines the module to send emails. Any of the "SMTP" mechanisms use a specified external mailserver. If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified. If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified. If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified. If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified. If set, this address is used as envelope sender header in outgoing notifications.
If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender required in certain mail server configurations. Simply specify the --send switch. If a new mail account is to be created see figure below , then its mail server name, login name and password must be specified. If you don't see your server type available as an option, the required Perl modules are missing on your system. Because the X-OTRS header can execute some actions in the ticket system, you should set the Trusted option to Yes only for known senders.
Any postmaster filter rules created are executed, irrespective of the Trusted option's setting. The distribution of incoming messages can be controlled if they need to be sorted by queue or by the content of the To: field.
For the Dispatching field, if Dispatching by selected queue is selected, all incoming messages will be sorted into the specified queue. The address where the mail was sent to is disregarded in this case.
If Dispatching by email To: field is selected, the system checks if a queue is linked with the address in the To: field of the incoming mail. You can link an address to a queue in the E-mail address management section of the Admin page. If the address in the To: field is linked with a queue, the new message will be sorted into the linked queue. If no link is found between the address in the To: field and any queue, then the message flows into the Raw queue in the system, which is the PostmasterDefaultQueue after a default installation.
All data for the mail accounts are saved in the OTRS database. You can execute it manually to check if all your mail settings are working properly. There is no option to also keep a copy on the server. If you want to retain a copy on the server, you should create forwarding rules on your mail server. Please consult your mail server documentation for details. Example 4. Routing via Procmail Using otrs. In order to route mails in a specific queue using otrs. When sorting to a subqueue, you must separate the parent and child queue with a Procmail is a very common e-mail filter in Linux environments.
It is installed on most systems. If not, have a look at the procmail homepage. You can use the. Don't forget to set the. With the. Set up a cronjob with this command if you want to fetch the mails regularly. With the X-OTRS headers, the ticket system can execute some actions on incoming mails, sort them into a specific queue, change the priority or change the customer ID, for example.
The job name e. From, To, Subject, It can set new email headers e. Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition is a default module that adds the possibility to parse external identifiers, in the email subject, the body or both using regular expressions. It then stores this value in a defined dynamic field. If it finds an existing ticket, it will update this ticket, otherwise it will create a new ticket with the external reference number in the separate field.
If more settings are needed they need to be added manually. You can configure the sendmail settings via the graphical configuration frontend Framework::Core::Sendmail. Before sending, OTRS will queue all emails and let a Daemon task asynchronously handle them in due time. In order to filter the table, you can use --filter argument, for example with ID of the send job. To delete emails queued for sending, specify either --delete-all switch, or --delete with some filter active.
Simply specify the --send switch. If a new mail account is to be created see figure below , then its mail server name, login name and password must be specified. If you don't see your server type available as an option, the required Perl modules are missing on your system. Because the X-OTRS header can execute some actions in the ticket system, you should set the Trusted option to Yes only for known senders. Any postmaster filter rules created are executed, irrespective of the Trusted option's setting.
The distribution of incoming messages can be controlled if they need to be sorted by queue or by the content of the To: field. For the Dispatching field, if Dispatching by selected queue is selected, all incoming messages will be sorted into the specified queue. The address where the mail was sent to is disregarded in this case. If Dispatching by email To: field is selected, the system checks if a queue is linked with the address in the To: field of the incoming mail. You can link an address to a queue in the E-mail address management section of the Admin page.
If the address in the To: field is linked with a queue, the new message will be sorted into the linked queue. If no link is found between the address in the To: field and any queue, then the message flows into the Raw queue in the system, which is the PostmasterDefaultQueue after a default installation. All data for the mail accounts are saved in the OTRS database. Hope everything goes right with your install.
Can you please give me some solution? In all actuality, things went fine and wasn't too difficult to work with. But I did run into a couple problems and thought I'd share them. The following are the changes I made to use the base website as the host. This also doesn't work out of the box. First of all, you need to download it.
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